Manage people perfomance Essay Example | Topics and Well Written Essays - 4000 words

Manage people perfomance - Essay Example Assisting employees to identify their area of competency and providing them the opportunity to implement it. Conducting evaluation after certain time intervals. Identifying the poor performances and offering support to improvise on those areas. Policy Implementation: The policy is applicable to all the staff members of the company (including both permanent and temporary) who has been associated with the company for a period of at least 6 months. Manager Responsibilities: The responsibility of a manager are as follows: - To oversee, measure and administer the perfoamcne of the employees. To conduct regular feedback meeting To make the employees aware of their downsides and recommended them options of overcoming the same. Employee’s Responsibility: The staff members are responsible for undertaking the following tasks: - Employees have the responsibility to achieve satisfactory levels of performance Employees also have the responsibility to attend all the meetings. Participating in the employee development programs to improve skills. To communicate any problems related to perfoamcne activities to the supervisors. Performance Management Framework: R nt Equity: The policy is applicable for everybody and it will not give any special preference to the organization hierarchy. Performance Management KPIs: It is important to manage the performance of the employees after the perfoamcne management framework has been defined. In this context, ‘Productivity’ can be used as a key performance indicator. Hence, ‘increasing the overall productivity’ is the aim of this policy. Funding: Several funding opportunities are available when it comes to training and development of the employees. For example, government as well as NGOs often offers financial incentives for this purposes. However, for this purpose it is expected that the company will be able to finance the process itself. . Procedure Procedure # -SNA 1212 Task Description: - Performance man agement Department: Human Resource Date: 31 October 2013 Action Description Standard WHO Performance Review Procedure Coaching Procedure Disciplinary Procedure Grievance Procedure To Review the perfoamcne of the employees To highlight the coaching procedure to be used. To State about the steps to be taken for managing discipline within the organization To manage grievances of the employees Overall Output and Productivity of the employees Mentoring, Training and Development Establishment of Rules and regulations and robust governance framework Employment of a liaison to look after the grievances of employees HR department Training and Development HR Department & Immediate Mangers Senior Management PART 2 – Managing Employee Performance Let us take the name of the fictitious company as AB Corporation and names of the three people whose performances to be managed are Mr. X, Ms. Y and Mr.

Needs and Critical Aspects of Small and Medium Enterprises Essay

Needs and Critical Aspects of Small and Medium Enterprises - Essay Example On the other hand, marketing is also a key element. Although it is easy to market an innovative idea, it doesn't usually happen. Many novel ideas are only found practicable when someone faces problem years later, only to find that the solution had been there years ago. Other inputs that are crucial is the entrepreneur's ability to take measured risks, how adaptable he is, ability to identify a need in the market as well as find a niche or a universal selling proposition in order to make this product appealing to the consumer in the marketplace. We as humanity have come a long way, progressed from the stone ages into the new millennia via information superhighway. But time doesn't end here and nor will the need of mankind to prosper, thrive and flourish! Discuss the relationships among entrepreneurship, innovation, and marketing in the SME new venture context. It is important to use both academic theory and research to support your arguments. You should include up-to-date research from journals; however, you must not just quote the research, as you are expected at a university to show that you can also analyze and comment on the implications of the research. Include in your assignment good examples from business (and personal experience if possible) of this relationship, remembering to give examples of notable successes as well as failures, and the lessons that can be learned from them both academically and entrepreneurially. Since ages, man has always wanted to engage in new endeavors and look for innovative ways to prosper. This is how; he usually tries to maximize profit by investing his intellectual capital. This urge has always brought novel accomplishments for themselves as well as their countries. However, this has not always been a successful activity. And this is the point that brings us to our discussion regarding 'Relationship among entrepreneurship, innovation, and marketing in SME new venture context.' SMEs are an essential driving force that keeps economies operating; they play a crucial role in the generation of employment. However, in order to secure such a position a minimum level of innovativeness within these companies needs to be maintained. A research on factors for winning innovations can give a much efficient strategy from these organizations as well as the public sector in developing motivating surroundings. Since the fall of Rome to the eighteenth century, there was 'no' escalation in per capita wealth creation in the west. However, with the start of entrepreneurship, per capita, wealth generation and earnings in the West rose interestingly by 20 percent in the 1700s and kept on increasing to 740 percent in the1900s (Drayton, 2004). This was some exemplary growth. All through this time, entrepreneurial thinking has evolved by random twist and turns and reflective developments offering new conceptualizations of what it means for something to be entrepreneurial. It is now widely accepted by both Academy and in business schools globally that the management field has changed its vision and perspective on entrepreneurship. In past 5 years, the Academy of Management's Entrepreneurship Division has "dramatically outpaced the growth of every other division" by 77 percent (Shaver, 2004).

The Service Encounter Diaries Essay Example | Topics and Well Written Essays - 4750 words

The Service Encounter Diaries - Essay Example This struck me as very poor customer service for a would-be customer. 7: The store and the quality of customer service could have been improved in two ways. The first would be for the employees to offer their direct assistance regardless of the task they might have been on. The second would be for the employee to apologize that he/she cannot help and offer to find someone else. 3: While in line, I noticed that of the three employees at the front desk waiting on customers, only 2 of them were working. The other was quite obviously logged into her work station but she was not taking customers. Although the other employees that were serving customers were polite and somewhat cheerful, the dour expression on the face of the non-working employee made one suspect that she was either just wasting time or taking a break in an inappropriate area. 4: My reaction was rather unsurprising. I left the post office with the realization that the main reason people have a bad expectation of service does not have to do with the fact that there are not cheerful and hard working people there, but the fact that one or two lazy, inefficient, or angry employees spoils the entire experience. 7: The front line manager should ensure that those individuals who are tasked with greeting or interacting with customers must maintain a very high level of professionalism and a good work ethic. If they cannot meet these then they should be placed in another area, reassigned or terminated. 3: Upon approaching the desk and explaining the situation, the customer service representative looked frustrated and told me that they do not handle any billing issues at their office and only can accept payments or set up new plans. 7: The individuals at the store could benefit by offering the customer alternatives since they do not handle billing issues; simply excusing themselves